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Procurement & Payment Services
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      • Floral Request Form
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    • Card Programs
      • Purchasing Card
      • Travel Card
      • Fleet Cards
      • Termination, Transfer, and Account Closure
      • Card Increase Form
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    • Travel and Business Expense Policy
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    • 2025 Travel Supplier Expo
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Baylor BU Procurement & Payment Services Payments Card Programs FAQs
  • Paying for Goods or Services
  • Card Programs
    • Purchasing Card
    • Travel Card
    • Fleet Cards
    • Termination, Transfer, and Account Closure
    • Card Increase Form
    • Foreign Supplier Purchase Request Form
    • FAQs

FAQs

Card Programs

1. Who can receive a Purchasing Card or a Travel Card?

Full-time faculty and staff in active, good standing with the university are eligible to apply for a Purchasing Card or Travel Card depending on what your specific purchasing needs are. Line Manager and Business Officer approvals are required to process new card applications.

2. Can I keep my Purchasing Card or Travel Card if I’m transferring to a new department?

Purchasing Cards and Travel Cards should be closed at least two weeks prior to the transfer, to ensure that all transactions post and are reconciled to the correct CoA in Ignite before the HR assignment changes. If a Purchasing Card or Travel Card is needed in your new role, you will need to complete an Application and User Agreement, obtaining appropriate approvals from your new department.

More information can be found on Termination, Transfer, and Account Closure.

If your title will be changing, but you will remain in the same department, it is not necessary to close your existing card.

3. What if I need to make a purchase that exceeds my card limits?

Ignite Marketplace and the requisition/PO process is the preferred method to purchase goods and services for University business. If there are circumstances in which a supplier requires a purchase to be completed by credit card and the amount exceeds the standard card limits, cardholders may request a temporary limit modification through the Card Increase Form. Cardholders must complete the form, attaching relevant documentation (quote, invoice, etc.), for a card increase to be considered. Business Officer approval will be required.

4. When will I see my card transactions in Ignite to reconcile?

P-Card, Travel Card, and Department Card transactions flow into Ignite automatically via a nightly feed, and are typically available within 2-3 business days of the transaction posting to your card. On the Ignite Expenses homepage, they will be listed under "Available Expense Items".

If after 2-3 business days you do not see a card transaction in your list yet, please reach out to purchasing_card@baylor.edu for assistance. Do not manually create expense items for P-Card, Travel Card, or Department Card transactions. 

5. What is PaymentNet and how do I access it?

Access to JP Morgan's PaymentNet platform is available to all cardholders, and is helpful to review account balances, view pending and posted transactions, and dispute fraudulent transactions. Travel Cardholders will also need to make payments in PaymentNet. Login information including User ID, Password, and Organization ID are emailed to cardholders when the account is set up. 

When using a Mac to access PaymentNet, Safari is the recommended browser. 

Questions about your card account or assistance with resetting a password can be directed to purchasing_card@baylor.edu, or to JP Morgan by calling the number on the back of the card.

 

6. Is there a PaymentNet app?

JP Morgan does not have a PaymentNet app yet, however while traveling you can use PaymentNet on a smartphone by going to https://m.jpmorgan.com/card in your phone's browser. You will be prompted to register the device prior to accessing your account.

To add PaymentNet Mobile to your home screen:

  • For Android: Add the page to your bookmarks. Within your bookmarks, tap and   hold the Commercial Card Mobile site, then select Add Shortcut to Home.
  • For iOS: Tap the Action icon and select Add to Home Screen. Then tap Add.
7. How do I sign up for fraud alerts for my card?

JP Morgan sends cardholders an email when a fraudulent transaction is suspected, and temporarily suspends the card until the transaction is verified as authorized.

If you'd like to sign up for SMS text notifications of fraud alerts, useful when traveling, you can do so via ccportal.jpmorgan.com.  These alerts notify you of suspicious activity on your card and allow you to quickly reply to validate the transactions. 

JP Morgan Fraud Prevention can also be reached at 1-800-316-6056 (US) or the number on the back of the card. If outside the United States, call 847-488-3748.

8. My card expires next month. When will I receive the replacement card?

Your current card is good to use through the end of the expiration month (for example, a card expiring in January can be used through January 31). JP Morgan will mail out your replacement card 6-8 weeks before the card expiration, to the Cardholder Address on your account. If your address has changed, email purchasing_card@baylor.edu to update your account.

9. Can I pay for conference registration with my Travel Card?

Yes, conference registration is an allowable expense on the Travel Card, P-Card, and Department Card. For international conferences, please consult with Payment Services on the best payment method before completing registration.

10. Can I claim the daily meal per diem if I charged meal expenses to my Travel Card?

Meal expenses placed on the Travel Card must be reconciled as actual meal expenses in Ignite; per diem cannot be claimed in conjunction with this. If you intend to claim per diem for each day of your trip, meal expenses should not be placed on the Travel Card. 

11. Are Travel Card payments made automatically after I submit expense reports in Ignite?

No. Once an Expense Report is fully approved in Ignite Expense, the Travel Cardholder will receive a reimbursement to their designated bank account. This reimbursement must be used to make the Travel Card payment in PaymentNet.

The university does not make any payments for Travel Card accounts. 

12. Can prepaid travel expenses, such as airfare and hotel arrangements, be placed on the Travel Card?

Yes, prepaid travel arrangements can be placed on the Travel Card and reimbursed before the trip takes place. It is strongly recommended that travel arrangements be booked in Concur or with the university's preferred Travel Management Company, CTP.

Should plans change or need to be canceled, contact a CTP agent for assistance. In most instances, an airfare credit (unused ticket) will be issued to the traveler for future business travel use. Hotel arrangements would be refunded back to the Travel Card based on the hotel's cancellation policy. 

Procurement & Payment Services

One Bear Place #97084
Waco, TX 76798

Procurement_Services@baylor.edu
(254) 710-1561
Purchasing Card
Travel Card
Travel
Contracts
Suppliers
Baylor BU Procurement & Payment Services Payments Card Programs FAQs
  • About
    Back
    • Our Approach
    • Our Team
  • Purchasing
    Back
    • Buying Goods or Services
    • Buy & Pay Guide
    • ITS Purchasing Guidelines
    • Catering
    • Floral Request Guidelines
      Back
      • Floral Request Form
  • Payments
    Back
    • Paying for Goods or Services
    • Card Programs
      Back
      • Purchasing Card
        Back
        • Purchasing Card Policy
        • Authorized and Unauthorized Purchases
        • Expensing P-Card Purchases
      • Travel Card
        Back
        • Travel Card Policy
        • Authorized and Unauthorized Purchases
        • Expensing Travel Card Purchases
        • PaymentNet User Guide
        • Travel Card- Know Before You Go
      • Fleet Cards
      • Termination, Transfer, and Account Closure
      • Card Increase Form
      • Foreign Supplier Purchase Request Form
      • FAQs
  • Travel
    Back
    • Travel and Business Expense Policy
    • Booking Travel
      Back
      • Travel Management Companies
        Back
        • Collegiate Travel Planners (CTP)
          Back
          • Booking Fees
          • Job Aids
        • Anthony Travel (Athletics)
      • Preferred Suppliers
        Back
        • Charter Bus
        • Rental Car
        • Waco Hotel Program
        • Dallas Hotel Program
      • Travel Card
      • Group Travel
    • Expenses
    • 2025 Travel Supplier Expo
    • Business Mileage Reimbursement
    • Visitor Resources
  • Contracts
    Back
    • The Contracting Process
  • Suppliers
    Back
    • Invoice Requirements
    • Prospective Suppliers
    • Preferred Suppliers
    • Standard PO Terms and Conditions
    • Supplier Diversity and Inclusion
  • Resources
    Back
    • Policies
    • Forms
    • Ignite Training
    • Tax Manual
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