FAQs

Full-time faculty and staff in active, good standing with the university are eligible to apply for a Purchasing Card or Travel Card depending on what your specific purchasing needs are. Line Manager and Business Officer approvals are required to process new card applications.

Yes, access to PaymentNet is available to all cardholders to review account balances, view pending and posted transactions, and dispute fraudulent transactions. Travel Cardholders will also need to make payments in PaymentNet.

Questions about your card account can be directed to purchasing_card@baylor.edu, or to JP Morgan by calling the number on the back of the card.

Purchasing Cards and Travel Cards should be closed at least two weeks prior to the transfer, to ensure that all transactions post and are reconciled to the correct COA in Ignite before employment details change. If a Purchasing Card or Travel Card is needed in your new role, you'll need to complete an Application and User Agreement, obtaining appropriate approvals from your new department.

More information can be found on Termination, Transfer, and Account Closure.

Ignite Marketplace and the requisition/PO process is the preferred method to purchase goods and services for University business. If there are circumstances in which a supplier requires a purchase to be completed by credit card and the amount exceeds the standard card limits, cardholders may request a temporary limit modification through the Card Increase Form. Cardholders must complete the form, attaching relevant documentation (quote, invoice, etc.), for a card increase to be considered. Business Officer approval will be required.

No. Once an Expense Report is fully approved in Ignite Expense, the Travel Cardholder will receive a reimbursement to their designated account. This reimbursement must be used to make the Travel Card payment in PaymentNet.

The university does not make any payments for Travel Card accounts. 

JP Morgan sends cardholders an email when a fraudulent transaction is suspected, and temporarily suspends the card until the transaction is verified as authorized.

If you'd like to sign up for SMS text notifications of fraud alerts, useful when traveling, you can do so via ccportal.jpmorgan.com.  These alerts notify you of suspicious activity on your card and allow you to quickly reply to validate the transactions. 

JP Morgan Fraud Prevention can also be reached at 1-800-316-6056 (US) or the number on the back of the card. If outside the United States, call 847-488-3748.